Click on a question below to be taken to it's answer.

1. Do I bring my Pets food ?
2. Can I bring my pet's bed and toys?
3. What if my pet requires medication?
4. How do I find out what vaccinations my Pet has had?
5. What if my Pet does not have all vaccinations required?
6. Can you pick up and/or deliver my pet?
7. What if I arrive outside posted hours for check-in and out?
8. Are you open on Holidays?
9. How often will my dog get to go outside?
10. Are the kennels under cover  or outside?
11. My dog has never boarded before or has had a bad boarding experience before.
12. Other helpful tips.

1. Do I bring my Pets food ?

Our goal is to keep your pets stay as normal as possible. We prefer you bring your pets regular diet from home. Please bring only the amount of food you think your pet will need. It should be labeled and in an air tight container.

We do not have room to store large bags of food. We will feed the raw diet providing you bring each meal bagged and ready to serve. There is a $1.00 a day extra charge for this service.

2. Can I bring my pet's bed and toys?

Please bring a clean bed or blanket for your pet. We are sorry but we cannot accept large stuffed beds of any kind.

Toys are fine, however, PuppyLePew, is not responsible for lost or destroyed toys and bedding.

3. What if my pet requires medication?

All medication will incur an additional charge of $1.00 per day. Please label all medications clearly and include what the medication is for.

4. How do I find out what vaccinations my Pet has had?

Your Veterinarian should give you a receipt or certificate showing what vaccinations were administered, the date they were given and the date they expire. You may bring a copy with you or have your vet call the kennel and verify the shot records.

Dogs

These vaccinations are required prior to boarding your dog:

• Rabies - required once every year
• DHLPP - required once every year
• Bordetella - required once every 6 months to a year

Cats

These vaccinations are required prior to boarding your cat:

• Rabies - required once every year
• FCRVP - required once every year

Please discuss vaccines with your vet prior to your visit.

5. What if my Pet does not have all vaccinations required?

If your pet needs vaccines they must be administered at least 2 weeks prior to arrival. For the protection of all borders, we do not allow any pet to stay at PuppyLePew if vaccinations are not current. There are no exceptions to this policy.

6. Can you pick up and/or deliver my pet?

PuppyLePew will pick up or deliver your pet for additional fee. Pick up and delivery fees range from $10 to $25.

Open time  for pick up or delivery is as follows:

• Monday, Tuesday, Thursday, and Friday - 10 a.m. - 12 p.m. and 3 p.m. to 5 p.m. and by appointment only on Wednesday & Saturday.
• We are closed  on Sunday but will accommodate pick up and delivery for those who need to do so for an additional fee $10.

7. What if I arrive outside posted hours for check-in and out?

Our office hours provide for periods of quiet relaxation. Inadequate "down time" can cause a variety of problems for our guests including nervousness, destructive behavior, poor appetite, diarrhea, excessive shedding, etc. Our rest periods are therefore a crucial part of maintaining a stress-free atmosphere.

If you must pick or drop off outside our normal business hours there will be an additional fee of $25. This will be added to your boarding bill. We appreciate your observance of our office policy.

For security, the gates are locked at all times. Requests for special check-in or out times will only be honored in an emergency.

For your convenience, we are open for pick up and drop off on Wed-Friday from 8:00 a.m. to 12:00 p.m. and 4:00 p.m. to 6:00 p.m.
On Mon, Tues & Sat. Pick up & drop off by pre-arranged by appointment only! We are closed on Sunday.

Tours are always available during these hours as well.

8. Are you open on Holidays?

We welcome your pets over all major holidays. However we do not accept pickups or drop offs on such dates without pre- arranged appointment.

Holiday reservations must be made 7 days in advance of such holiday. Cancellations must be made 3 days prior to holiday reservation. Please call to cancel so we may accommodate others.

Major holidays include: Memorial day, 4th of July, Labor Day, Thanksgiving, Christmas and New Years

9. How often will my dog get to go outside?

Your dog will have access to an outside run during his entire stay. If you are concerned that your dog won't eliminate in his outdoor run, please discuss it with us during check in, and schedule him daily playtime. For a small additional daily charge he may go out to our large fenced in play yard to play.

10. Are the kennels under cover  or outside?

Sleeping quarters are indoors. The kennel is insulated which keeps them cool in Summer and warm in Winter. Each kennel has its own private attached outdoor run which is securely locked, and covered. The kennel is heated and air-conditioned.

11. My dog has never boarded before or has had a bad boarding experience before.

Rest assured if your dog requires it, we will give him lots of reassurance and extra hugs! Consider bringing the dog in to board just for the day prior to his longer stay. Leave your pet in a happy, calm and confident manner.

12. Other helpful tips:

• All guests must be on a topical flea & tick prevention such as Frontline, and be on heart worm preventative.
• All pets are checked upon entering the kennel.
• If parasites are found, the pet will be bathed and given a flea treatment and the charge will be added to the boarding bill.
• If the pet is extremely matted or dirty, it will be bathed and the charge will be added to the boarding bill. This helps us keep a clean kennel! We'll be happy to bathe or groom your dog before check out. Be sure to request this service when you make your reservation.
• Please label everything with your pet's name.
• PuppyLePew cannot be held responsible for lost, damaged or destroyed items left at the kennel.